President's Welcome

When I moved from Montana to San Francisco 25 years ago, it was a huge cultural leap. My continuing education program started the day I arrived, and has not stopped since. Discovering the treasures of San Francisco on my own gave me a unique appreciation for The City - culturally, philosophically, gastronomically, behaviorally – the list goes on. The concierge desk now provides me the perfect platform to share what I’ve learned.

Helping visitors with the ‘where-to-goes’, ‘what-to-dos’, and ‘how-to-do-its’ of The City comes easily for me, because I’ve been in their shoes. I still empathize with the guest who needs to navigate our public transportation system - ‘cable cars’, ‘street cars’, MUNI, and BART, can be daunting. Helping guests make the best choices of the myriad options for dining, entertainment, amusement, and enlightenment that abound in San Francisco is my greatest challenge and reward. There truly is ‘something special for everyone’ here. The true pleasure of being a concierge is to discern what that ‘special something’ is, for each and every guest at my desk.

The Northern California Concierge Association membership consists of almost 150 like-minded people. We all have a bit of Sherlock Holmes in us – we enjoy ‘the hunt’ of finding the right answers, and providing the right solutions. Luckily for us, the universality of our guests, and the diversity of the Bay Area provide endless opportunities for sleuthing. Our monthly meetings give us the opportunity to share questions, answers, and solutions and enhance our ability to answer the next question, and find the next solution.

Welcome to San Francisco!!! On behalf of our members and membership hotels, we look forward to the privilege of serving you.

Kathy Cady
President, Northern California Concierge Association



History of the NCCA
The Northern California Concierge Association (NCCA) started in 1985 when the first concierges of San Francisco got together in their living rooms to share common experiences and recommendations. With the support of local San Franciscans such as Mr. Cyril Magnin, the members had great opportunities to...more

About the NCCA
The Northern California Concierge Association is a non-profit professional organization of hotel-employed concierges. We represent over fifty of the top hotels, resorts, and country inns in Northern California. With membership currently at more than one hundred and fifty concierges, we are still growing. While the majority of the... more

What is a Concierge?
Once upon a time, in castles across Europe, lords and ladies entertained lavishly. No one knows exactly when, but the position of concierge was born out of the need for someone to take responsibility for the host's guests' comfort. The concierge was responsible for catering to every whim and wish of visiting nobles. He was often...more